ISO-IEC-20000-FOUNDATION RELIABLE DUMPS & RELIABLE ISO-IEC-20000-FOUNDATION TEST GUIDE

ISO-IEC-20000-Foundation Reliable Dumps & Reliable ISO-IEC-20000-Foundation Test Guide

ISO-IEC-20000-Foundation Reliable Dumps & Reliable ISO-IEC-20000-Foundation Test Guide

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Escalate the incident
  • B. Initiate problem management activities
  • C. Involve the customer
  • D. Keep top management informed

Answer: D


NEW QUESTION # 39
What is the intent of incident management?

  • A. To communicate with customers as to future service disruptions
  • B. To restore services as quickly as possible
  • C. To match new incidents to known errors
  • D. To track problems into the known error database

Answer: B


NEW QUESTION # 40
What is an audit observation?

  • A. A finding against an area which is NOT in the scope of the standard
  • B. A recommendation that has to be actioned
  • C. A conformity to the standard where there is an opportunity for improvement
  • D. A non-fulfilment of a requirement

Answer: C


NEW QUESTION # 41
To establish the objectives, processes, and procedures necessary to deliver results, that are in accordance with customer requirements and the organization's policies, IT service management must be planned. What must always be included in the service management plan?

  • A. The technology to support the service management system
  • B. The service continuity procedures
  • C. The interfaces between the business processes
  • D. The procedure for dealing with emergency releases

Answer: A


NEW QUESTION # 42
How should service requests be handled according to ISO/IEC 20000-17?

  • A. Record, prioritize, resolve, close
  • B. Record, prioritize, fulfill, close
  • C. Record, classify, escalate, close
  • D. Prioritize, escalate, resolve, close

Answer: B


NEW QUESTION # 43
......

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